Got a Question?

How long will it take to get my laces once I place my order?

Due to our bulk fulfillment schedule, please allow up to 6 to 8 weeks for delivery after making your online donation.

I never received my shoelaces, what should I do?

Easy. Just call 800-235-6952 or email info@ingrfsb.com and let us know what your order date and number was. We'll track your laces and make sure they get to you as quickly as possible.

My shoelaces arrived damaged, can I get a new pair?

No problem. We'll send you a new pair and an envelope to return the damaged pair. Call us at 800-235-6952 or email info@ingrfsb.com and let us know.

What if I'm having a problem completing the online donation process?

Easy. Email us at support@armchairmedia.com and we'll help you out.

How do I get a receipt for tax purposes?

You will be able to print a receipt once your order is submitted.

How much of a tax deduction can I take?

Consult your tax professional regarding your contribution.

If I have questions about fundraising programs, who can I contact?

Email your questions to fundraising@orangelaces.com and we'll help you out.